Avaya IP Office System

Avaya's IP 500 V2 IP Office is redefining how business communicates. The Avaya IP Office Family is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications normally reserved for large enterprises with easy to use tools that allow the smallest of businesses to deliver cutting edge customer service.

The IP Office family consists of the IP Office 500 and the previous IP Office 412 communications solutions. The Avaya IP Office IP500 V2 is the latest control unit in the IP Office IP500 suite of products, supporting IP Office Release 6.0 and higher. Systems can be expanded through the use of expansion modules.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks

AVAYA 1416 PHONE - The Avaya 1416 Digital Phone is a full-featured digital phone designed for communications-intensive users. The Avaya 1408 is compatible with IP Office Release 6.0.

The 1400 Series Digital Telephones - Avaya one-X™ Deskphone Value Edition is a family of cost-effective digital telephones that deliver familiar features at an attractive price point for customers with basic communications needs.

The family includes a portfolio of phones designed to meet a range of end-user needs including the call center.

Designed as a stand-alone portfolio, these telephones may be intermixed with other Avaya digital telephones, especially the Avaya one-X™ Deskphones (9500 series).

Combining the features of traditional telephones and the latest in telephone user experience, 1400 Series Digital Telephones - Avaya one-X™ Deskphone Value Edition telephones provide critical capabilities not often found in competitively priced models.

Note: The Avaya 1400 Series Digital Telehones are compatible with IP Office Release 6.0.

The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones.

When needed, add additional applications, including:

• Synchronizing voice mail messages in an email inbox for easy message management
• Scheduling conferences
• Uploading documents for real-time viewing
• Managing audio privileges for conference calls
• Using agent reporting and wallboards for call center environments

The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.

Benefits

• Functions as a traditional phone system or an IP telephony server.

• Supports both single locations and multi-site networks.

• Includes both basic call center and voice messaging capabilities.

• Scales up as business needs grow.

• Protects current investments in communications.